1.
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Always
keep in mind that even though you don't work for There™
/ Makena Technologies, you do in fact represent them. If you act like a
moron or give out false info, it reflects bad on There™
/ Makena Technologies. |
2.
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NEVER
argue in *public* with a Staffmember, a fellow Greeter, or
even a New Member. The point of the Gold Star is to make
us more *visible* and that also makes us a target for people
trying to do damage to the Greeters. They will use ANY
opportunity to trip you up. (sad, but unfortunately true).
If you disagree about something, rather use an IM. |
3.
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Even
though There is now 18+, the overall guidelines are still
PG13 (think 'Disney'). If you opted to have the Star
symbol in your nametag, you should be PG13 too, at least
at the New Member Islands (see guideline 1). |
4.
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When on
duty, always approach a new member in a friendly manner,
without making it look like you are jumping them. They are
like 'Alice in Wonderland' on their first visit and still
confused mostly. |
5.
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If a new
member indicates they don't have any questions and/or
don't need your help, don't push yourself on them. We are
there IF they need help, not to force help down their
throat. (Don't laugh, I've seen this happen). Just
indicate they are free to come find you if they need help
and let them be on their way. |
6.
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Know WHERE
to find answers if you don't have them readily available.
Sometimes a new member asks a question you don't have the
answer to off-hand. Don't make something up, but know
where to look (or who to ask) for the answer. Nobody
expects you to know everything off the top of your head. |
7.
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Be available to new members. When on
duty, being red-handed is not helpful. When not on duty,
although you are not required to actively walk up to new
members to help, don't tell them to 'buzz off' if they
approach you. (See again, guideline 1) |
8.
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If you are
being treated rude or if new members swear at you, do not
try to 'get even' or swear back. Simply take a screenshot,
or get the chatlog and report it. We are not the 'police'
in There™. At most we are
'Community Liaison Officers' (look it up). Sometimes
people will try and 'lure' you into breaking the TOS, by
getting you to swear in public. To them, nothing is
'cooler' than having a volunteer greeter moderated. Be
advised, however, that this *will* get you kicked out of
the group, so guess who won? |
9.
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Try and
have as much info readily available as is feasable
(keeping in mind guideline 6). Check There™ Central daily.
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10.
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When "on
duty" (ie on a New Member Island (Zona, Fisher, Paiz or
the Welcome Walkway), try to be available as much as
possible. Even though you are a volunteer, the Gold Star
is still visible and it is unhelpful if you stand there
for hours with your green goggles on.
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11.
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Be aware
of the Terms of Service.
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12.
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You should
at least have a basic working knowledge of the There
Client.
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13.
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Be aware
of how to handle Griefers (ignore etc.), so you can advise
New Members.
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